Lorraine Klassen

MEd, CCC - Therapist, EFAP

Lorraine has been a member of the EFAP Team since September 2002. She brings several years of experience to the EFAP and works with individuals, couples, and families in the areas of depression, anxiety, stress, abuse, grief and loss, and relationship and family concerns. She is known for her expertise in cross-cultural issues and has worked extensively as a counsellor, trainer, and consultant in cultural and diversity issues.

Education & Training

Lorraine holds a Master of Education degree in Counselling Psychology from UBC. She is registered as a certified clinical counsellor with the Canadian Counselling and Psychotherapy Association (CCPA). Lorraine has focused training since her Master’s degree on: solution- oriented, narrative, cognitive-behavioral, cross-cultural and mind-body therapies.

Areas of Expertise

Lorraine’s areas of special interest in counselling are: relationship concerns, anxiety and stress management, life transitions, workplace concerns and cross-cultural/ diversity issues. She enjoys working with individuals, couples and families from a variety of cultural and racial backgrounds and has worked extensively as an educator and consultant in the area of cultural and diversity issues.


"I see counselling as a context in which clients can tell their stories and explore possibilities without judgment, work on challenging and painful issues, receive support, learn new strategies, and move towards solution and wellness. I see my role as helping facilitate an atmosphere of safety and collaboration that gives opportunity for individuals, couples, and families to utilize their strengths and move towards emotional and spiritual healing and healthy connection with themselves and others."

Therapeutic Models

Lorraine's approach to counselling draws from a variety of theoretical stances – constructivist, narrative, solution-focused, cognitive-behavioral and mind-body orientations. She believes that contextual influences such as race, gender, culture, class, ethnicity, religion, and sexuality affect how people interpret and give meaning to their worlds. The process of clarifying, understanding, and looking for solutions to client problems involves being respectful and responsive to their unique psycho-social and cultural life experiences. She also believes that understanding and supporting the mind-body connection can contribute to more compassionate inner dialogue and healthier relationships with others. Lorraine’s approach to counselling is collaborative, respectful and hopeful, relying on the interplay between the client’s own expertise and the therapist’s guidance to assist the client in moving towards wellness.

Work History

Before joining the EFAP team, Lorraine counselled individuals, couples and families on a wide range of concerns through private practice and community agencies. She developed interest and expertise in the area of cross-cultural and diversity issues through her work with Surrey Delta Immigrant Services Society where she worked in co-therapy teams providing language and culture-appropriate service to over eight language groups and facilitated psychotherapy groups related to racial-cultural identity and cultural dislocation issues. Lorraine also worked as an educator and trainer in the area of cross-cultural and diversity issues. She co-developed the Certificate in Cross-cultural Counselling Skills for the UBC Women's Resources Centre, developed the cross-cultural counseling course at Vancouver Community College Continuing Studies and instructed in both these programs and on a contract basis for other educational institutions for many years. During this period she also worked as a consultant and trainer in cross-cultural and diversity issues for various agencies and organizations as they strove to become more culturally relevant and aware. Currently, Lorraine focuses her energy on her work with EFAP and her private practice.

Professional Affiliations & Registrations

Lorraine is registered as a Certified Canadian Counsellor (CCC) with the Canadian Counselling and Psychotherapy Association (CCPA).


Lorraine was born and raised in Japan, as part of the expatriate community, returning to Canada at age 18. She enjoys gardening, reading, outdoor activities, and spending time with her partner, son, extended family and friends.