Counselling, Legal & Financial Services

EFAP provides assessment, short-term counselling, referral, case management, and follow-up services. Our counsellors work from a brief-therapy model, which is a therapeutic service model that incorporates clinical excellence. All EFAP counsellors practice the most current clinical approaches, empowering clients to move toward solution and wellness in a short-term frame.

In Person

Eligible employees and their immediate families may book an appointment for face-to-face sessions with a counsellor to work through personal, relationship, or workplace issues. Sessions are typically 60 minutes in length. Appointments are available from Monday to Friday, with flexible evening times also offered.


These sessions are conducted confidentially over the phone. Sessions are typically 60 minutes in length. As with in-person sessions, appointments are available from Monday to Friday, with flexible evening times also offered.


We recognize that traditional face-to-face psychotherapy is not always convenient or comfortable for everyone. Workplace, personal, and family responsibilities can make it difficult to find the time to schedule an in-person appointment at a therapist's office.

Our goal is to make support accessible to all clients by offering services electronically (i.e. email, video conference, online). If for any reason you are unable to visit a therapist's office, our “eServices” may be a helpful and effective alternative. Learn More about EFAP's eServices »

Screening Tools

Alcohol Screening

Helps individuals assess their own alcohol consumption patterns to determine if their drinking is likely to be harming their health or increasing their risk for future harm. You can access the website here

Anxiety Screener

The Mental Health America website offers an anxiety screener. This anxiety screener is designed as a self-screening test that may help the user learn if they are potentially suffering from an anxiety disorder. You can access the anxiety screener by simply clicking on the “let’s get started button” at

Depression Screener

The Mental Health America website also offers a depression screener. The depression screener is a self-screening test that may help people identify symptoms potentially leading to depression. You can access the depression screener by simply clicking on the following link:

Financial & Legal Support

Legal Consultation

Eligible clients have access to one free legal consultation per year in the area of law requested.  Advice is provided by a lawyer.  A session may run 30 to 60 minutes in length over the phone or in-person.  Clients may retain the lawyer they speak to if needed at a discounted rate. This service does not provide consultation in the areas of labour or employment law due to possible conflict of interest.

Financial Education

Customized workshops, designed specifically for healthcare workers by Financial Literacy Counsel Inc. (FLCI), help participants to manage debt, plan for retirement and gain a better understanding of money, investing and savings programs.  FLCI offers all participants the opportunity to schedule a one-on-one consultation, during which an individualized “financial prescription” is provided. These workshops are offered at various locations and times throughout the year, with information notices posted on employees’ internal online networks. In acute financial circumstances, or when attending a workshop is not an option, individual consultations can still be arranged